Riu Palace Riviera Maya Hotel Playa del Carmen, Playa del Carmen

I had a wonderful stay at this hotel. The rooms were clean and spacious, and the view facing the swimming pools and sea was delightful. The private beach access and variety of water sports added to the experience. The food options were great, and the resort offered a relaxing atmosphere. However, the upcoming refurbishment may affect future visits.

Our stay at the hotel was fantastic! The rooms were great for our family, spacious and clean, although the doors were heavy and slammed loudly. The staff, especially Mendez, Guillermo, and Jose, were amazing and made our experience special. The hotel itself is beautiful with amazing food options and fun activities for families. The pool area was beautiful, clean, and spacious, and we loved the swim-up bar.

The hotel offers spacious rooms with a very soothing design. The AC was not what I'm used to at home, but it might be due to age. The staff goes above and beyond to ensure guests are happy, from the bartenders to the waiters and housekeeping. The location is brilliant for those who want to enjoy a great place in all aspects.

Our stay at the hotel was generally pleasant. The rooms, although spacious, had some issues with the AC not meeting expectations. The team took good care of us. The service was top-notch with attentive staff available 24/7. The location was beautiful, yet noisy at times. The dining experience offered fantastic food choices. The facilities were well-kept and modern.

The hotel had its ups and downs. The rooms were quite disappointing with a layout that lacked flexibility for a 5-star experience, but the service was exceptional with staff always ready to assist. The location was gorgeous, and the dining options were varied and impressive, offering great value. The facilities were decent overall.

I had a fantastic time at the hotel! The rooms were cleaned daily and stocked perfectly, and the view from our balcony was breathtaking. The pool area was great, and the poolside staff were always ready to assist, even offering drinks right at the swim-up bar. However, it was disappointing that the rooms didn't have sea views as promised by the management team.

The hotel is in a lovely location, well-kept and beautiful, allowing for a perfect escape to a private paradise. However, some maintenance issues like missing tiles in the pool need attention. The rooms are comfortable and clean, but encountering cockroaches was a major downside.

The hotel offers a grandiose atmosphere with very clean rooms, grounds, and pool areas. The rooms come with a balcony or terrace featuring a whirlpool bath, ensuring a luxurious stay. However, some maintenance issues were noted that need attention.

My stay at the hotel was a mixed experience. The location was fantastic, being able to swim in the sea easily, but the rooms were a major letdown due to cleanliness issues with small cockroaches. The service, however, was exceptional, going above and beyond to assist guests. The dining options varied from outstanding to average, and the facilities need updating.